Every plan includes the help centre with step-by-step guides, AI answers in the messenger, and human support from the Plot team.
Support is included in your plan. The help centre is available at any time, and the people answering are the Plot team.
How do I contact support? Once you have a site, from your Plot dashboard or your site admin. If you do not have a site yet, use the contact options on the Plot website.
What extra do I get on Plot Managed?
A named email contact all year.
CRM, ticketing and tracking code set up and tested for you.
Ongoing design support, covering styling and adding or reorganising layouts, within a fair-use guideline of one hour per monthly billing period.
An annual site review with design and content recommendations.
What is not covered? On any plan, support does not cover:
Custom code or custom feature development.
Content writing, artwork, or adding your events and content for you.
Changes inside your third-party ticketing account.
On Plot Core, design work is not part of support. It is included on Managed, and you can upgrade from Core to Managed at any time.
Do I need to contact support to get set up? No. Plot is self-serve: the site is generated from your answers in the onboarding wizard, and the help centre has a step-by-step guide for connecting your domain. If you get stuck connecting your domain, contact support and we will help.
What are your support hours? UK business hours, 8.30am to 5.30pm. Requests that come in out of hours get a reply the next business day. We fix server issues, such as a site going down, out of hours. Non-urgent requests wait until business hours.
See Who creates my website? for how the two plans differ, or the pricing page for what each includes.